homeFrequently Asked Questions About Shipping and Returns
WHEN do you ship?
Due to the high volume of internet sales, telephone orders and in store customers, your order is usually shipped within 2 - 3 business days of receiving payment via the method you chose during checkout. Occasionally the merchandise may be out of stock but can be shipped to you directly from our drop ship carrier. We will notify you by email so please be sure to check your emails.
WHERE do you ship to?
We currently ship within the U.S for orders placed on the website. International customers please read the International Shipping information below. Please contact us toll free at (866) 523-8828 if you would like for your order to be shipped USPS Express or Federal Express Mail.
HAWAII RESIDENTS: Please contact us if you would like us to ship your merchandise by the United States Postal Service and are experiencing difficulties accessing the (PRIORITY) mailing feature. For USPS Express Delivery or any additional questions or concerns please contact us toll free at (866) 523-8828 or by email and someone will be able to assist you. You will get a response within 24 hours.
INTERNATIONAL – Effective February 22, 2010, we are no longer accepting orders from International Countries via our website. NO EXCEPTIONS. Please send your order via email and your invoice will be emailed to you via PayPal for payment.
HOW do you ship?
We package your products and ship them according to the shipping options on the checkout page. Currently we are offering the United States Postal Service and Federal Express.
At no extra cost to you, we reserve the right to ship your merchandise through any shipping carrier not specified by you, in order to eliminate a delay in getting your merchandise to you.
RATES to ship?
Our rates are calculated based on the choice of shipping provider, speed of delivery, and the weight of the products you purchase.
How to track an order that's been shipped?
Your tracking number will be sent to you via email when you are notified that your merchandise was picked up by the shipping carrier you chose for delivery.
How do I return products?
Defective Items - We will replace defective merchandise and send you a return label by email. Simply request a return label by email (support@cesrhiphop.com) or telephone (866) 523-8828. All tags must accompany each returned item. Place the defective item(s) in the same box with a copy of your receipt and seal the box. Print the label from your email, place it on the sealed box and take it to the nearest Fed Ex location. Your replacement item will be shipped out the same day we receive your return unless the return is received after 3:00 P.M. (PST), it will ship out the following day.
Returns - We cannot send you a return label if you ordered something too large or too small. You must make arrangements for the return. We will only re-ship exchanges at no extra cost to you. Returns will be honored for 30 days after the date of purchase. No exceptions for non-confirmed returns, items returned without a receipt or items returned after 30 days. These items will not be accepted by Clothing Especially So Rich for refund but we will offer you a store credit; provided all tags are still attached to each item returned and the item has not been worn.
Re-Stock Fee - There will be a 15% re-stock fee for mandatory refund requests, refusal returns or any cancelled requested shipments. No exceptions!
